Apple has introduced its Apple Specialist Over Video service in India, helping customers connect with Apple experts online while shopping. The service allows users to speak with an Apple Specialist through a secure, one-way video call, where the expert is on video and the customer uses audio.
Available Monday to Friday between 10 AM and 7 PM, the Apple Specialist Over Video service helps customers compare products, explore payment options, and receive personalised advice. Best of all, you don’t need an iPhone—it works on Android and desktops too.
What You Can Expect
With the Apple Specialist Over Video service, users can:
- Compare iPhones, iPads, and Macs
- Learn about EMI, trade-in, and delivery options
- Get tailored advice based on needs
- Ask real-time questions to trained staff
This launch comes months after Apple introduced its India-specific Store app, which already allows product browsing, order tracking, and saving favourites. The Apple Specialist Over Video service now makes expert help more accessible than ever.
Designed for All Indian Users
Karen Rasmussen, Apple’s Head of Retail Online, said, “Whether someone lives in a metro city or a smaller town, we’re committed to making it easier than ever for them to access the incredible products, services, and support Apple is known for.”
This new service is part of Apple’s global effort to blend online shopping with real-time support. While features like Today at Apple offer learning programs abroad, the Apple Specialist Over Video service focuses on helping Indian buyers make informed decisions.
FAQs
Q: What is Apple Specialist Over Video service?
A: It’s a feature where Indian users can talk to Apple experts via video for help with buying.
Q: Is Apple Specialist Over Video service available across India?
A: Yes, it’s available nationwide from Monday to Friday, 10 AM to 7 PM.
Q: Can I use Apple Specialist Over Video service on Android?
A: Absolutely. You can access it on Android or any desktop device.
Q: What language is Apple Specialist Over Video service available in?
A: Currently, the service is offered in English only.
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